truefan ai

PRIVACY POLICY

Hogwarts E-Learning Universe Private Limited (“Us”, “We”, “Company”, “Hogwarts” or “Our”) owns, operates and manages a mobile application under the name and style of “TrueFan” (“Platform”). The Company provides certain services to its end-users, customers who are registered with the Platform (“Users”, “You” or “Your”) which can be accessed, used and availed in according to Our terms and conditions of use/services available at (“Terms of Use”). Hogwarts is a technology platform that is engaged in the business of providing various services and facilities to the Users, which includes, making available the content, including, any information, text, graphics, video, sound, pictures or any other material, appearing, sent, uploaded, communicated, transmitted or otherwise made available via the Platform, of the third party content providers to the Users; and providing the celebrity engagement, which, inter alia, includes, enabling and facilitation of interactions between the Users and celebrities by bringing celebrities and fans closer to each through participation in different events, features, quizzes, program or any other form of engagement developed or offered by the Company (“Services”).

This Privacy Policy, inter alia, states the following:

  • The type of information collected from the Users, including Personal Information (as defined above) and Sensitive Personal Data or Information (as defined above) relating to an individual;
  • The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
  • How and to whom We will disclose such information.

This Privacy Policy shall apply to any person who visits, browses, uses or accesses the Platform or use any Services on the Platform. This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures. This Privacy Policy is published in compliance with section 43A of the Information Technology Act, 2000, regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI rules”), regulation 3(1) of the Information Technology (Intermediaries' Guidelines) Rules, 2011. Any new features and/or services that are added to Our current service at any point in the future shall also be subject to the terms set out in this policy.

“Personal Information” is defined under the SPI rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPI rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) information received by body corporate under lawful contract or otherwise; (viii) visitor details as provided at the time of registration or thereafter; and (ix) call data records. Note that the information collected by Us from You may constitute 'personal information' or 'sensitive personal data or information' under the SPI Rules.

In order to have access to all the features, benefits or Services on Our Platform, a User must first create an account on Our Platform. To create an account and avail all the features, benefits or Services on Our Platform, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Us, to identify the User: name, User ID, email address, gender, country, ZIP/postal code, age, phone number, proof of identity and address documents such as PAN Card, Aadhar number etc. password chosen by the User. In addition, at the time of a registered User availing of the Services, the User is required to provide certain sensitive personal information which includes its bank account or card details for undertaking transactions on the Platform for availing features and benefits on the Platform, the Services and for participating in promotions and reward programmes offered on the Platform. However, the User expressly acknowledges and agrees that the information provided by the User of any third-party individual/ entities on the Platform at the time of availing the promotions and reward programs in relation to the Services shall not include any 'personal data' or 'sensitive personal data' of such third-party individuals except for their names and age. Other information requested on the account registration page, including the ability to receive promotional offers from Us, is optional. We may, in future, include other optional requests for information from the User to help Us to customize the Platform to deliver Personalised information to the User.

Address: 786, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016

Email: customersupport@true-fan.in

In accordance with the provisions of the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Attn: Mr. Devender Bindal

Address: 786, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016

Email: grievanceofficer@truefan.life